Absolutely. Your safety and pleasure are our top priorities. All our products are crafted from premium, body-safe materials (like medical-grade silicone and stainless steel) that are 100% phthalate-free and hypoallergenic.

Shop with total peace of mind. 💖

We want you to feel perfectly comfy and cute! Each product page has a specific size chart in the images or description. If you are between sizes in our lingerie, we usually recommend sizing up for maximum comfort. 🎀✨

Yes, 100% Discret! We know privacy is important. All orders are shipped in plain, unbranded packaging with no logos or mention of "spicy" items on the outside. Even the billing name is totally discreet. Your secret is safe with us! 🤫📦

We offer three shipping tiers. Delivery times vary by location:

1. Free Worldwide Shipping (FREE on all orders)

• US, UK & Europe: 7–12 business days
• Canada & Australia: 7–15 business days
• Rest of World: 2–4 weeks
  

2. Insured International Shipping (Faster & Tracked)

• FREE on orders over 60€ (otherwise a flat fee applies at checkout).
• Reduces delivery time by approximately 3–5 days compared to Standard.
• Includes full insurance against loss or damage.
  

3. International Express Shipping

• Delivery in 5–7 days worldwide.
• Available only upon request. Please [contact us] for a quote.

Note: Shipping times are estimates and do not include our 1–3 day processing time. For more details, visit our full Shipping FAQ 

To offer you the best variety and competitive prices, we ship from our logistics hubs in Portugal and Hong Kong, depending on stock availability.

• No Hidden Fees: We’ve got you covered! All taxes and customs duties are already included in our prices. Whether you are in the USA, Canada, or Europe, the price you see at checkout is the final price you pay. No surprise fees upon delivery!
• Shipping Strategy: If you order multiple items, they may occasionally arrive in separate packages. This allows us to ship directly from the specialized warehouse where the item is in stock, getting your order to you as fast as possible.
• Discretion: No matter the origin, all packages are 100% discreetly marked to ensure your privacy and a fast customs process.

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed through Stripe, the most secure payment gateway on the market.

• Security: We are PCI-compliant and use industry-standard encryption. Your card details are never stored on our servers.
• Local Payments (Portugal): We also accept MB WAY and Bank Transfer.
• Currency: All orders are processed in Euro (€). Your bank will handle the conversion from your local currency automatically at checkout.

Please note: We do not accept PayPal or cheques at this time.

We process orders fast to get them to you quickly! If you change your mind, contact us within 24 hours. We can update your size or shipping address as long as the order hasn't left our warehouse.

We keep you informed every step of the way! You can easily follow your package through:

• Your Account: Simply Log In to your account to see your real-time order status and history.
• Email: We’ll send you a Shipping Confirmation email with a direct tracking link as soon as your order leaves our warehouse.
• Tracking Page: You can also use our dedicated [Order Tracking Page] at any time.

Good to know: Tracking numbers usually take a few business days to activate and show their first updates while the package moves between international hubs. Don't worry if it doesn't show up immediately—your package is on its way!

Yes, absolutely. Your investment and satisfaction are fully protected. We take full responsibility for your order reaching you safely.

• Insured Shipping: This is our most secure option. If your package is confirmed lost or damaged by the carrier, we will reship your order immediately at no extra cost or provide a full refund.
• Our Promise: We are committed to ensuring you receive your items. If any issues arise during transit, our support team will be by your side to resolve it quickly.

Don't worry! If your transaction didn't go through, it is usually due to a simple security detail. Try these quick steps:

• Check your Billing Address Mismatch: Your billing address must match the address registered with your bank/card statement. (You can still ship to a different address!)
• Bank Authorization: Some banks block international online payments by default. You may need to contact your bank to authorize the transaction.
• Prepaid Cards: If using a prepaid card (like Vanilla Visa), ensure it is registered for online purchases on the issuer's website first.

Still having trouble? [Contact us] and we’ll help you complete your order.

Due to health and hygiene regulations, we cannot accept returns on intimate items or toys once the packaging has been opened. However, if you receive a defective product, contact us within 48h and we will make it right. 💌

Once a refund is processed, the funds are released from our account immediately.

• Timeline: It typically takes 5-15 business days for the amount to appear in your balance, depending on your bank.
• Support: This delay is managed by your payment provider, but we are here to help if you need transaction details to follow up with them!