Orders Delayed: Covid-19
Hello!
Due the impact of the "COVID-19" virus multiple airlines are restricted, some countries are in lock down and the customs are closed as a safety precaution/measure.
That means we are experiencing now delays on some orders of 2-4 weeks.
We are processing and shipping orders normally (2-5 business days maximum) but most deliveries will be affected.
This means:
ALL orders ARE shipped and processed fully (yours included!), however, we ARE experiencing unusual delays retrieving tracking numbers, tracking information, and country custom clearances due to the Covid-19 Pandemic.
If you are planing to order today make sure to understand and conscious that your order may take some extra time to arrive, we will not accept refunds because of the delays, we also not consider the order lost during this time.
You WILL still receive your order safely and securely, that's a promise, however, it may arrive later than anticipated depending on how long precautions are in place for the virus. Please kindly remain patient during this unusual time, as we are doing all we possibly can from our end!
We guarantee you will receive your lovely items no matter what!!
If you want more information please read our F.A.Q we have some more information there, we also updated our Terms and Conditions of Service with the new info.
We would like to thank you all for still supporting us, we are doing our best to have more information and if your order is late we can only sincerely apologize & please ask for some patience and understanding during this difficult time period for all of us.
If you have any question feel free to contact us anytime to kawaii-bdsm@outlook.com.
Costumer Service
Monday - Friday
9am - 7pm 💌
